Jan 01, 2017

Amendment to Mobile Banking (Quality of Service) Regulations, 2012

The Mobile Banking (Quality of Service) Regulations, 2012 (‘Mobile Banking Regulations’) mandate every TSP to facilitate banks and its agents to use SMS, unstructured supplementary service data (‘USSD’) and interactive voice response to provide banking services to its customers and deliver such messages within the time frame prescribed under the Mobile Banking Regulations. By way of this amendment dated November 22, 2016, TRAI has enlarged the scope of the Mobile Banking Regulations by permitting TSPs to also facilitate entities authorised by the RBI for delivery and banking services, to provide USSD based banking and payment services to its customers.




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