Driven by excellence, focused on strategies for the longer term.

This is the crux of who we are. It is an articulation of precision in purpose, from the Firm’s beginnings to where we are today. Our collective eye is unerringly trained on tomorrow.

Deep sectoral expertise across services and industries.

Our insistence on strategic advisory exacts an in-depth understanding of and involvement with our clients’ businesses and industries. We engage not just individual businesses, but also contribute to the country’s legal and regulatory frameworks.

Personal commitment supported by experience and grit.

We commit early. We pull together internally for greater support. Every effort is sincere, every individual deeply dedicated to their task, their role, to the Firm.

Our undertakings for long-term impact are an organic extension of our purpose.

They are to employ our deep knowledge of the law beyond the business, the transaction, the deal. To use the opportunities and skills we possess, to reflect on the culture we’re creating. Individually and collectively, these are our efforts to help shape the thinking of our future generations, and arm them with strategies for true, sustainable growth.

Knowledge-sharing is intrinsic to equity and inclusivity.

This is a repository of thought leadership, deep insights and strong viewpoints, legal and other news and events and how they impact the industry and our clients.

Relevance is critical to growth. It necessitates a firm that is dynamic and responsive.

Amplifying intrinsic talent, sharpening skills, expanding knowledge, is vital to leading. It defines every aspect of how our firm functions and transacts. This is how we create new benchmarks and set industry standards.

left arrow Oct 27, 2026

RBI Issues Directions on Recovery of Loan Dues and Engagement of Recovery Agencies by Banks and NBFCs

On August 6, 2026, the Reserve Bank of India (‘RBI’) notified the RBI (Non-Banking Financial Companies – Responsible Business Conduct) Third Amendment Directions, 2026 and the RBI (Commercial Banks – Responsible Business Conduct) Fourth Amendment Directions, 2026, effective January 1, 2027.

Commercial banks and non-banking financial companies (‘NBFCs’), other than specified categories (e.g., core investment companies and NBFCs without customer interface), must formulate a policy on recovery of loan dues, including repossession of security. The policy must, inter alia, address triggers for initiating recovery, a graded escalation matrix, a code of conduct for employees and recovery agents, and a framework for borrowers in financial distress. Banks/NBFCs must publish a list of empanelled recovery agencies on their websites and set up a dedicated recovery-related grievance redressal mechanism, disclosed in the loan agreement and when notifying the borrower/guarantor of the recovery agency. Mobile device locking is permitted only to recover loans financing the device, subject to conditions.

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These are the views and opinions of the author(s) and do not necessarily reflect the views of the Firm. This article is intended for general information only and does not constitute legal or other advice and you acknowledge that there is no relationship (implied, legal or fiduciary) between you and the author/AZB. AZB does not claim that the article's content or information is accurate, correct or complete, and disclaims all liability for any loss or damage caused through error or omission.

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