Mar 01, 2018

Ombudsman Scheme for Non-Banking Financial Companies, 2018

RBI, by its notification dated February 23, 2018, notified the Ombudsman Scheme for NBFCs, 2018 (‘Ombudsman Scheme’) to regulate the credit system of the country and to provide for a system of ombudsman for redressal of complaints against deficiency in services concerning deposits, loans and advances and other specified matters.NBFCs registered with the RBI under Section 45-IA of the RBI Act, 1934 which (i) are authorised to accept deposits; or (ii) have customer interface, with assets size of Rs. 1 billion (approx. US$ 15 million) or above, as on the date of the audited balance sheet of the previous financial year, or of any such asset size as the RBI may prescribe, should comply with the Ombudsman Scheme, whereas, NBFC–infrastructure finance company, core investment company, infrastructure debt fund–NBFC and an NBFC under liquidation, are excluded from the ambit of the Ombudsman Scheme.The Ombudsman Scheme came into force on February 23, 2018 and is being introduced at the four metro centers viz. Chennai, Kolkata, Mumbai and New Delhi.

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